Return & Exchange Policy

Return Policy

●     Returns are not allowed after delivery

●     Sale, stitched, customized, used, altered, or damaged items cannot be returned

●     Missing tags/packaging void eligibility

Exchange Eligibility

Customers may request an exchange within 7 days of receiving the product under the following conditions:

●     Wrong item delivered

●     Wrong size

●     Wrong color

●     Verified quality issue

Conditions:

●     Item must be unused, unwashed, and unaltered

●     Original tags, labels, and packaging must remain intact

●     Exchange depends on stock availability

      ●    Each item is eligible for exchange only once

Exchange Not Allowed

The following categories are not eligible for exchange:

●     Discounted / sale / promotional items

●     Items purchased during storewide sale campaigns

●     Stitched or customized pieces

●     Clearance collections

●     Used, washed, altered, or damaged items

●     Items with missing tags / packaging

●     Accessories & intimate-wear items (if applicable)

Exchange Value Policy

●     Exchange allowed only with products of equal or higher value

●     Additional payment required for higher-value items

If requested size/design is unavailable:

●     Refund will not be issued

●     Customer must select alternative item of equal or higher value

Exchange Process (Bangladesh)

●     Exchange can be requested online or at designated Sana Safinaz Bangladesh outlets

●     Subject to stock availability

●     No delivery charge for exchange shipment (inside Bangladesh)

●     Exchange delivery timeline: 7 working days